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Making comments and complaining about health services

Making comments and complaining about health services

comments NHS services want to know what you think about the services they provide. The NHS  like to know what they do well and what they could do better. Everyone likes to know if they are doing a good job and to receive a compliment.  If you have experienced a good service from the staff, it is important you let the hospital, GP surgery, Health Centre etc know . The NHS need to know your views on the services you receive so that they can constantly improve and raise standards in all services that are provided. The information you give can  be used to makes changes for future patients and visitors. When making a comment it is important that you do this at a senior level such as a Chief Executive of a Primary Care Trust or Chief Executive of a hospital. Some NHS facilities have a designated person who handles the comment made by patients and visitors. To find out the most appropriate person to write to contact the individual agency which you wish to comment to directly. 

complaints You have the right to make a complaint about any aspect of NHS treatment using the NHS complaints procedure. To use the procedure you must usually be a patient or a former patient of the practitioner or institution concerned, although it is possible to complain on behalf of someone else. If you want to complain on behalf of another person, the hospital or practice must agree that you are a suitable representative. For further details on how to complain click here

 

Carersnet

last updated July 2008

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